Terms and Conditions
Terms
MOONNS reserves the right to refuse service, remove or edit content, or cancel orders at their sole discretion. You will be emailed your receipt, pick up tracking information and details regarding your order.
Shipping
MOONNS will attempt to ship all merchandise within two business days of purchase unless otherwise specified. Dependent on the location of the manufacturer in which your item was purchased from, lead times can range anywhere between 3-5 business days on stock items. For items with lead times greater than 5 days, the lead times will be specified in the description. MOONNS will not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.
Returns
Merchandise purchased from MOONNS may be returned within 10 days of delivery if accompanied by original receipt and be in new condition and in the original packaging. For inquiries regarding returning or exchanging your product(s), please email shop@moonns.com. MOONNS will not be responsible for any costs associated with shipping the return. Actual cost of shipping the item to you will not be credited or refunded. Claims for defective or damaged items must be filed within 5 days of delivery. Please inspect your items immediately upon delivery. Claims received after 5 days of delivery will be subject to respective vendor warranty policies. All lighting and electronic products may be subject to a minimum 25% or maximum 50% restocking fee in addition to any shipping charges incurred.
Order cancellation
Orders cancelled after 24 hours may be subject to a minimum 25% or maximum 50% cancellation and restocking fee in addition to any shipping charges incurred.
Changes to Terms and Conditions and To Site
MOONNS reserves the right to modify or change the terms of use of this site with or without notification.
User Warranties
In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.
Disclaimer of Warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. MOONNS makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site.
Indemnification
You agree to indemnify and hold harmless MOONNS and its officers, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.
Privacy Policy 1
You are responsible for maintaining the confidentiality of your MOONNS account and password and for restricting access to your computer, and agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use MOONNS only with the involvement of a parent or guardian. MOONNS does not sell, share, or trade your payment or personal information with any other companies.
Privacy Policy 2
This Privacy Policy governs the manner in which MOONNS collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.moonn.com website ("Site"). This privacy policy applies to the Site and all products and services offered by MOONNS.
Personal identification information
The MOONNS party may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
The MOONNS party may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
MOONNS may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The MOONNS party may use the email address to send User information and updates pertaining to their order. Email addresses may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, details regarding unsubscribe instructions will be included at the bottom of each email.
How we protect your information
The MOONNS party adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
The MOONNS party does not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Changes to this privacy policy
MOONNS has the discretion to update this privacy policy at any time. An email will be sent to all users when changes are made to this policy. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Users must acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions or inquiries about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
MOONNS
http://www.moonns.com
385 Esplanade Pl. Cliffside Park NJ 07010 USA
shop@moonns.com